Frequently Asked Questions

My soy candle seems to be sweating. Why?

Soy wax will sometimes release excess oil, especially during significant temperature changes. This is likely to happen when candles are shipped across the country. Typically, a small pool of moisture will form on the top of the candle. This will not affect the candle in any way and will not usually reappear after the initial burn.

To remove the oil, use a paper towel or tissue to gently wipe it clean. Always remember to store your soy candles in a cool place, out of direct sunlight.

 

I registered as a wholesale user, but don’t have access to the wholesale prices. Why?

Once you register as a wholesale retailer, you will automatically receive a login and password. You will see a change in the prices of our products once we have verified your credit references and retailer information. We love having new retail partners!

 

Are your products made in the USA?

Yes, our products are made in New Albany, Ohio, with U.S. and imported materials.

 

More Questions? Please submit your comments here. We are always happy to help!